Return & Refund Policy

Last Updated: July 2026

Summary

To help you quickly understand our Return & Refund Policy, here are the key points:

• Returns or exchanges are accepted only if you receive the wrong product, a damaged or leaking product, or a product with a manufacturing defect.
• Opened or used cosmetic and personal care products cannot be returned or exchanged for hygiene and safety reasons.
• Products cannot be opened or tested before accepting the order from the delivery representative.
• Please inspect the outer packaging before accepting your order.
• Any issue must be reported within 24 hours of receiving your order.
• Refunds or exchanges are processed only after reviewing and approving your request.
• Shipping fees are non-refundable unless the return is due to our error.
• Orders may be canceled only before they have been shipped.

---

At NoCap, customer satisfaction is important to us. We strive to ensure that every product reaches you in perfect condition. Please read our Return & Refund Policy carefully before placing an order.

1. Eligibility for Returns

Due to the hygienic nature of cosmetic and personal care products, opened or used products cannot be returned or exchanged unless the item has a manufacturing defect or was delivered incorrectly.

Returns or exchanges are accepted only in the following cases:

• You received the wrong product.
• The product arrived damaged or leaking.
• The product has a manufacturing defect.

2. Inspection Upon Delivery

To ensure product hygiene and safety:

• Cosmetic and personal care products cannot be opened or tested before accepting the order from the delivery representative.
• Please inspect the outer packaging before accepting your order.
• By accepting the shipment, you confirm that the package has been received in good condition.

3. Reporting an Issue

If you receive a damaged, leaking, defective, or incorrect product, please contact us within 24 hours of receiving your order.

When contacting us, please provide:

• Your order number.
• Clear photos of the product.
• A brief description of the issue.

4. Refunds

Once your request has been reviewed and approved, refunds (if applicable) will be processed using the original payment method whenever possible.

Processing times may vary depending on your payment provider.

Shipping fees are non-refundable unless the return is due to our error.

5. Exchange Policy

Approved exchanges are available only for:

• Incorrect items sent by us.
• Manufacturing defects.
• Products damaged during shipping.

6. Non-Returnable Items

The following items cannot be returned or refunded:

• Opened products.
• Used products.
• Products damaged due to misuse.
• Products returned without proof of purchase.

7. Order Cancellation

Orders may be canceled before they are shipped.

Once an order has been dispatched, it can no longer be canceled and will be subject to this Return & Refund Policy.

8. Contact Us

If you have any questions regarding returns or refunds, please contact us:

NoCap

📧 Email: info@nocapnolimits.com

📱 Phone & WhatsApp: +20 1040566677

🌐 Website: https://nocapnolimits.com